Return & Refund Policy
Thank you for shopping with Looseweave. Your satisfaction is our top priority.
Please note that all of our products are custom made-to-order (Print-on-Demand), meaning they are printed specifically for you once an order is placed. Please carefully review our policy below regarding returns and refunds.
General Returns (Change of Mind / Wrong Size)
Because every product is custom-made upon order, we do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or incorrectly ordered sizes/colors.
We strongly encourage you to check our Size Chart on the product page before completing your purchase to ensure the perfect fit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or if you received the wrong item, you do NOT need to ship the item back to us. We will happily send you a free replacement or issue a full refund.
How to request a replacement or refund:
- Email our support team at support@looseweave.com within 30 days of receiving your item.
- Include your Order Number in the subject line.
- Attach clear photos or a brief video showing the defect, misprint, or issue with the item (including a photo of the size tag if applicable).
Once verified, our team will immediately process a reprint/replacement or issue a refund to your original payment method.
Refund Processing Time
If a refund is approved, it will be automatically processed back to your original payment method within 7-10 business days. Please keep in mind that processing times may vary depending on your bank or credit card provider.
Order Cancellations
Because production begins shortly after an order is placed, cancellations can only be requested within 2 hours of placing your order. Once the item has entered the production phase, the order cannot be canceled or modified.